FAQs
Quick answers about ordering, payment, delivery and returns.
Orders & payment
How do I place an order?
Add products to your cart, open the cart and select Proceed to Checkout. Enter your contact details and delivery address, and place your order. You'll get an order confirmation email straight away.
Which payment methods do you accept?
We currently accept cash on delivery. Pay in cash when your parcel arrives.
Will you confirm my order?
Yes. After you place your order, we’ll call or WhatsApp you on the mobile number you entered to confirm it.
Do I need an account to order?
No. You can check out as a guest — just enter your details at checkout.
Delivery
Do you charge for delivery?
Yes. Delivery charges apply and are shown separately at checkout, before you place your order.
How long will delivery take?
Most orders arrive within 3–5 working days (Monday to Saturday). Delivery time can vary by city.
How can I track my order?
Open the order confirmation email we sent you and select View your order to see its latest status. You can also visit our Track Your Order page.
Returns & refunds
Can I return a product?
Yes. We offer a 7 days easy return. See our Return & Refund Policy for the details.
What if my item arrives damaged or wrong?
Contact us as soon as possible with your order number and a photo of the item, and we’ll sort it out.
Products
Are your products original?
Yes — we sell 100% original products.
Are you on Daraz too?
Yes, you can also find our products on our Daraz store.